The story
Select Resorts Group is a family business with two generations working together. We have worked with the company for some years and have helped reignite their enthusiasm to take on new opportunities in order to stay ahead of their competitors. As is common with family business, the two generations had different objectives. The older generation needed to come up with a succession plan so that the younger generation would be in a position to take over the business in the future. This meant that the first generation had to let go of some day-to-day activities and attention to detail to empower the next generation. To manage the transition process we helped them to take a strategic view of the business and clarify roles and responsibilities so that there was no wasteful overlap and, most importantly, no gaps.
We worked with them to set up a process for structured, quarterly meetings with agendas that took a high level look at the business. They became more disciplined, leaving personalities at the door and became more accountable, having clear action points to move the business forward.
The results
A series of steps including a re-branding exercise resulted in a change in attitude and more productive management which created a sharper and more confident culture across the group.
By setting targets and changing their ways of working they have been able to accelerate the development of their product range. They have a better balanced project portfolio that results in a more effective sales pipeline. The team are more effective and engaged, resulting in faster growing sales and profits up by 20%.
Here’s what they said
“We have found Hixsons input invaluable. As a family business, both generations want a successful and profitable business. Nick has been the catalyst, helping keep us on track, recognising our individual skills and respecting the benefits each of us can bring to the company.
Nick is extremely helpful at board meetings, keeping us focused with clear objectives and we know we can rely on a speedy response when we need his professional opinion. Nick is able to see things from the outside but cares very much about the success of the business and family relationships within it.”
Pauline Bonanni,
Managing Director,
Select Resorts Group,
Poole, Dorset.
