Train Crash Intraction
How to mess customer service up with real efficiency
Getting that sale – it’s a mystery it happens
Keeping your customers interested and making it memorable
Everyone loves a good story
Just don’t let it get in the way
How to squash a good idea (or not)
How to keep good ideas out of the bin
The Rise of the Judgement Worker
How human values can shine in a machine age
The moral high ground
Listen if you want real change in your business (and country)